Traditional perspectives to IT management begin with techno-functional understanding of user requirements and then proceed to build application or service delivery framework. This approach missed out the business intent behind the IT initiative and focused merely on technical needs as articulated by operational or business users. As a result, majority of IT implementations suffer from dissatisfied users and pressures to build additional layers to meet unmet business objectives.
With offshore model becoming mainstream and an accepted way of building and managing application cost-effectively, Hastraa differentiates itself in the offshore-centric marketplace through its innovative approach of combining business process consulting with IT application and service management to deliver higher value and ensure better synchronization between business objectives and IT implementation.
Delivery framework
Hastraa with its consulting-led approach to IT implementation begins its solution roadmap at the intersection point of business and IT with the aim of understanding the client business objectives. What follows is a detailed process mapping exercise to document the current process, identify any gaps that may be created due to offshoring, look for little nuggets in the area of process improvements before proceeding to detail and document functional and technical factors of the solution. This also helps in aligning both business and IT towards a common objective of achieving overall efficiency with reduced cost of ownership.
Global Delivery Model 
Onsite |
Project Management |
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Understand current business process |
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Indentify gaps |
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Define new business process |
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Customer signoff |
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Functional requriements |
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High level design |
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Customer signoff |
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Review source components |
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Validate & Verify test results |
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Review results with users for feedback |
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Create test & production environment |
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Review Integration results |
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Perform UAT |
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Review UAT results |
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Assess readiness to rollout |
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Defines SLAs |
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Oversee support process infrastructure |
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 Offshore |
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Process documentation |
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Presentation |
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Detailed design |
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Knowledge management |
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Establish mirror environment |
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Generate application database(s) |
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Develop code and perform unit & integration test |
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Incorporate approved Project Change Requests (PCR) |
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Log test results |
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Fix bugs as per feedback from onsite |
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Synchronize documentation |
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Setup hotline support |
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Synchronize application and production environments |
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